TERMS & POLICIES
Everything we do at Tech Chief Inc. is
designed to bring you the best shopping experience possible.
However, as with most businesses, there are terms and
policies that must be put into place that will protect both
the customer and the company. We at Tech Chief Inc. want to
make sure there are no surprises. Therefore, we have
provided the "Terms & Policies" for doing business with us
for your perusal and understanding.
RETURNS & EXCHANGES
Tech Chief Inc. will NOT be liable if you order the wrong product:
We have made it easy for you to find and
order the solutions you are seeking. We provide technical
specifications and manufacturer part number information so
that you can make an educated buying decision. We ask that
you please make sure that the item you are ordering is the
correct item for the purpose you have in mind for it. (i.e.
Items made for Windows NT networks are not designed for
NetWare networks. You must use a NetWare version of that
item for a NetWare network.) If you have questions or simply
want to double check, please do check the manufacturer web
sites for compatibility and technical information. Most of
them do have 800 numbers you can call to talk to a sales or
technical person that can answer most of your questions.
If you feel that you have accidentally
ordered the wrong product, then please follow the respective
procedures below in regards to order cancellation or
returns. See…
Order Cancellation Policy if you realize the item is wrong before the order is shipped.
Return Policies if you realize the item is wrong after the order is shipped or received.
Prices are FINAL at the Time of Purchase:
Our prices are updated on a regular basis.
At the time you make a purchase you agree to the listed
price. We CANNOT make a price adjustment AFTER an order has
shipped. Our costs simply change on a daily basis, and we
pass the values along every day. Promotions may not be
applied after an order is placed.
ORDER CANCELLATION POLICY
You may cancel an order by calling in.
However, an e-mail follow-up is REQUIRED to document the
transaction.
If you must cancel an order for any
reason, please call our Customer Service Center Toll Free at
800-593-6695 or e-mail Customer Service for assistance.
Please leave a message when calling if a customer service
specialist is not available. A Tech Chief Inc. Customer
Service Specialist will determine whether the order has
already shipped or not. If your order has NOT shipped yet,
we can usually cancel the order for you. However, as stated
above, if you call in a cancellation request, an e-mail
follow-up is REQUIRED to document the transaction.
If the order has shipped before you place
the order cancellation request then we will NOT be able to
cancel the order. If this occurs, we will gladly accept a
return consistent with our NON-DEFECTIVE RETURN POLICY, but
we will not be able to refund the shipping and handling fees
and you will be responsible for the return shipping to Tech
Chief Inc.. We suggest that you use a return shipment method
that issues tracking numbers, so that you can ensure that
the item is safely returned to our Returns Warehouse.
For any shipment that is refused, you will
automatically be charged a $25.00 or 20%, whichever is
greater, fee to cover costs associated with processing your
order and return. Shipping costs are NOT refundable.
To request an order cancellation by
e-mail, please contact Customer Service.
RETURN POLICIES
For Defective Products:
We understand that when dealing with
1000's of products every-now-and-then one of our customers
may get a defective product. Please understand that it is
NEVER our intention to knowingly send out a defective
product. Therefore, ALL defective products may be returned
for repair or replacement ONLY, at Tech Chief Inc's
discretion, within 20 days from the invoice date.
Tech Chief Inc. offers a PERFORMANCE
GUARANTEE so you can be sure the products you ordered will
perform well for you, without defects. This is not
necessarily a SATISFACTION GUARANTEE. Therefore, we cannot
guarantee you will like the color, size, feel, operation,
the features and benefits, and etc. of a product. If a
product is defective, we will repair or replace it (replace
most of the time) at our discretion. Defective OEM, white
box, and memory products will be replaced only. After 20
days the manufacturer warranty applies and claims must be
submitted directly to the manufacturer. Any product being
returned as defective but found NOT to be defective will be
subject to a $30.00 testing fee. If you want to return a
product for credit because you don't like it for some
reason, please read the following.
For Nondefective Products:
All returns, except for defective products
(see above), for credit or exchange are subject to a 20%
restocking fee and must be returned within 15 days from the
invoice date.
All non-defective OEM, white box, and
memory products may NOT be returned for credit.
Any items that are NOT damaged, defective
or incorrectly shipped must be FACTORY SEALED in new and
resalable condition and include the original packaging with
all unmarked manuals, accessories, and warranty cards.
Certain opened items carry restrictions
regarding returns: All toner cartridges, business machines
(printers, computers, monitors), software, and consumable
products that have been opened may ONLY be returned if there
is a manufacturer defect (see returning defective products
above). Most manufacturers simply do not allow opened
non-defective items to be returned for credit or exchange.
ALL Returns MUST Have an RMA Number!
For ALL returns, you MUST obtain a Return
of Merchandise Authorization (RMA) Number. To receive an RMA
Number you MUST e-mail Customer Service and request an RMA
Form. If the request is made during our office hours (M-F,
8:30a.m.-5:30p.m. CST) an RMA form will be sent to you
immediately. Once received, please fill out the form
completely and fax back to ATT: Tech Chief RMA Dept. at
800-593-6695 (Press your Fax Button at the tone). You will
receive a response to your request (via e-mail or fax as you
specify) within two to three business days. We will NOT
issue credits for unauthorized returns. The RMA number is
NECESSARY to coordinate returns with our warehouse and
accounting departments. ALL returned products MUST BE in
100% complete, resalable condition. Products MUST be
returned with ORIGINAL packaging that has NOT been written
on or defaced, manuals, blank warranty cards, and other
accessories provided by the manufacturer. Incomplete returns
will NOT be accepted and will be shipped back to the
customer.
Freight & Insurance on Returns:
The customer is responsible for shipping
returns to our warehouse. Freight and insurance for shipping
the return to our designated returns warehouse MUST be
prepaid by the customer. If a replacement or repair is in
order, Tech Chief Inc. will pay to ship the replacement or
repaired item back to the customer. We ask that shipments to
our returns warehouse be done using UPS or FedEx so that you
can get a tracking number and be sure that the shipment does
arrive.
ORDER ACCEPTANCE POLICY
You Select Shipping Method at Time of Purchase:
You have several UPS shipping options to
choose from. We have provided you the option of ground, Next
Day Air, Next Day Air Saver, Next Day Air Early A.M., 2nd
Day Air, 2nd Day Air A.M., 3 Day Select, Standard to Canada,
Worldwide Express, Worldwide Express Plus, and Worldwide
Expedited. Total shipping charges are calculated based on
the total weight of all the items in your order and on the
shipping option you choose. The shipping costs are not
refundable.
Processing and Shipping Your Order:
Most credit approved and in stock orders
placed before 1 P.M. CST, Monday through Friday, will ship
the same day (excluding weekends and holidays). Orders
placed after 1 P.M. CST Monday through Friday, on Saturday
or Sunday, and or during holidays will be processed and
shipped the next business day. Order CAN NOT be shipped to a
P.O. Box!
Please take Note:
Be sure to follow directions regarding billing information so that your order is not delayed.
Tech Chief Inc. reserves the right to ship via alternate carriers (i.e. UPS, FedEx, and etc.) than requested.
ALL packages being delivered will require a signature on receipt from the carrrier.
If part of your order has shipped, then there is NO refund on the shipping cost for the order.
If there is a problem in fulfilling the order or in shipping the order on time, we will contact you via e-mail as soon as we determine there is a problem. Please keep an eye on your e-mail inbox until you receive your order.
Tech Chief Inc. wants to maximize the value and ease of online shopping. Please let us know if there is anything we can do to serve you better. E-mail your suggestions to Customer Service.
The advertisement of any product on this site does NOT constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does NOT signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Tech Chief Inc. reserves the right at any time after receipt of your order to accept or decline your order. ALL orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.
PRICING POLICY
Incorrect Pricing:
In the event a product is listed at an
incorrect price due to typographical, photographical,
technical error, or error in pricing information received
from our suppliers, Tech Chief Inc. shall have the right to
refuse or cancel any orders placed for product listed at the
incorrect price. We will notify you by e-mail of the error
and let you decide whether or not to continue the order at
the new price.
If an item's correct price is lower than
our stated price, we will charge the lower amount and ship
you the item.
If an item's correct price is higher than
our stated price, we will cancel your order and notify you
of the price error and order cancellation by way of e-mail.
You will, of course, have an opportunity to purchase the
item at the correct price, if you so wish, by replying to
the same e-mail notification of the price error and order
cancellation.
While we make every attempt to verify
prices before charging your credit card, Tech Chief Inc.
shall have the right to refuse or cancel any orders placed
on mis-priced product whether or not the order has been
confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is
canceled, Tech Chief Inc. will issue a credit to your credit
card account in the amount of the incorrect price.
Tech Chief Inc. offers among the most
competitive prices available on the Net. Combined with our
product selection, product availability and service level we
are sure that customers will find consistently compelling
values at Tech Chief Inc.. With this in mind, we do NOT
"match" competitor's pricing or offer "price protection." At
the same time, ALL pricing is subject to change without
notice! For large quantity quotes, please e-mail us at Tech
Chief Sales.
PRODUCT AVAILABILITY
The availability of product is always
subject to change without notice. Though we do our very best
to make sure all items are in stock there are times that a
backorder may occur due to events (i.e. unexpected rush of
orders on a particular item, unavailable parts to build an
item at the time, a supplier changes focus, acts of nature
causes supply interruptions, strikes, and etc.) that are
beyond our control. Therefore, we nor any of our vendors,
can guarantee or promise availability of any particular
item. We will, however, do our best to minimize
out-of-stock/backorder instances.
If a product you have ordered is not
available for shipment, we will do our best to contact you
and to let you know by the e-mail and or phone number you
have provided us. You will be given the choice at that time
to either cancel the order or keep it in force. Therefore,
it is very important that you provide us a valid e-mail
address and phone number. Anticipated delivery dates are
dependent upon our suppliers and other factors beyond our
control, and are subject to change.
PRIVACY POLICY
We at Tech Chief Inc. also do business
over the Internet. Therefore, we understand and recognize
your right to confidentiality and are committed to
protecting your privacy. We protect the information you
provide us when ordering against unauthorized access or
release. We will not give, sell, rent, or loan any
identifiable personal information to any third party, unless
you have authorized us to or we are legally required to do
so. From time-to-time, we may enter into an agreement with
other companies to send promotional e-mails on our behalf to
such companies' customers. If we do, we may provide a list
of our customers' e-mail addresses to the other company so
that you, as an existing Tech Chief Inc. customer, will NOT
receive repetitive promotional materials. Other than e-mail
addresses, no information will be shared with the other
company. Such companies will be prohibited from using the
e-mail list for any other purpose and will be bound to the
terms of our privacy policy with respect to the e-mail list.
We may share non-personal, summary, or aggregate customer
data with partners and other third parties.
INTERNATIONAL ORDER POLICY
Tech Chief Inc. accepts international
orders. We define international orders as being orders that
are shipped to an address outside the 50 United States, the
credit card used to pay for the order has a billing address
outside of the 50 United States, and or the credit card was
not issued within the 50 United States, regardless of the
shipping destination. We can place orders for our
international customers to ship to a FREIGHT FORWARDER OF
YOUR CHOICE within the USA. Please note that Tech Chief Inc.
will NOT be liable for any damage, loss, customs paperwork,
government intervention and or delay, or tax, duties, and or
fees incurred by the transport of the product to any
international destination. Orders will only be shipped to
destinations outside of the 50 United States on a wire
transfer payment or credit card payment on a USA bank and
when payment has been verified.
LIMITATION OF LIABILITY
Tech Chief Inc., Inc. shall NOT be liable under any circumstances for any special consequential, incidental, punitive, or exemplary damages arising out of or in any way connected with the agreement to sell product to buyer or the product, including, but not limited to, damages for lost profits, loss of use, lost data, or for any damages or sums paid by buyer to third parties, even if Tech Chief Inc., Inc. has been advised of possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.